Return Procedure
In order to return an item, please contact us by telephone or email within 30 days of receiving your order in order to obtain a Return Authorization. Then, send the item to us via FedEx or insured U.S. Mail with the Returns Department clearly visible on the outside of the package. We will pay for all shipping costs if we have sent you the wrong item or if you are returning a defective product.

Shipping and Handling
Final Decision ships via FedEx ground, cost is based on weight of product(s). Expedited options are available at additional costs. Processing and shipping will be done within 1-2 business days of the order and arrival is based upon location. Please allow 7-10 business for delivery.

International Shipping
Final Decision will not process any orders with a shipping address outside the United States. Orders shipping internationally will need to be placed by calling our office. Please call 1-877-661-9881 or send us an email for all shipments going outside the United States.

Shipping of Customized items
If your order includes customized items, then you may experience a delay while your items are prepared. Customization is done at our own facility so any delays are minimal, however, your item may ship one to two business days later then a non-customized item that is in stock. Return of Defective Items If an item you receive is defective it may be returned to us to for replacement upon inspection; simply follow our return procedure within 30 days of receiving the order.

Exchange of Items
If within 30 days of receiving your order you discover that you need to exchange the item you have purchased with another, please follow our return procedure. We will inspect the item(s) that are/is returned. You are responsible for all shipping charges for items being exchanged. We are not able to exchange items that have been used.

Cancellation of Order
If you wish to cancel an order, or part of an order, please contact us by telephone or email immediately. For standard items, we will cancel your order so long as it has not been shipped. For custom items, we can cancel you order so long as the item has not been produced. If the item has already been shipped, please follow our return procedure within 30 days of having placed your order. Non-Returnable Items The following items are not returnable:

• Items that are purchased on sale. Sale items may be exchanged for another item . There are no refunds for sale items.
• Items that show signs of being used